What is it?
Heat Trust is a voluntary industry initiative which sets out a common standard of quality and protection for the supply of heat. By joining the scheme, heat suppliers demonstrate their commitment to providing their heat customers with this level of quality and protection. This common standard has been designed to give you, the customer, the same peace of mind as you would expect from other utilities. The Scheme is set to launch in Summer 2015.
How does it work?
The Scheme sets out a number of requirements for heat suppliers to abide by in the supply of heat. The Scheme includes rules on the following:
What level of protection will I get?
The requirements of the Scheme are comparable to the quality and performance standards for regulated utilities and draw on legislation and industry best practice. Heat Trust is working with a number of heat suppliers to ensure membership of the Scheme.
What should I do if I have a complaint about my heat supply?
At first, all heat customers are asked to speak directly with their heat supplier to resolve the problem. In the event that the issue is not resolved to your satisfaction, those heat customers whose schemes are registered with Heat Trust, have access to a specialist Independent Complaint Handling Service. Once the Scheme is launched, that service will be supplied by an independent third party.
Where can I get more information?
More information can be found at www.heattrust.org