Insite Energy

Based in London and Peterborough, Insite supports the lifecycle of a heat network, offering supply, installation and commissioning of multi-utility prepayment and credit billing metering solutions in both new-build and retrofit developments. In-life operation includes debt management, tariff setting, network efficiency reviews and heat asset maintenance. We also provide a full ESCo Manager service meaning we can manage, operate, maintain, and administer an entire development’s heating infrastructure on a flexible, transparent, fixed-fee basis.

Insite’s customer service team boasts the market’s longest call centre opening hours and a 4.7-Star Trustpilot rating. In 2021 we won two Gold awards at the CXA Service Excellence Awards in the prize categories: ‘Contact Centre – Small’ and ‘Customer Experience for SMEs’. We also won the ‘Heat and Efficiency: Digital Innovation’ category at the Decentralised Energy Awards for KURVE, the UK’s first digital smart metering and pay-as-you-go app for heat networks. KURVE reduces metering costs by around 60% as well as operational savings, while helping to protect against debt risk.