Combined Heat & Power

Demand Side Services

Energy Efficiency

Heat Networks

Flex Assure Scheme Administrator

Deadline by 26 July 2019

We are recruiting a Scheme Administrator to support the growth of the Flex Assure company, administer the activities of the scheme and be the principle contact point for scheme members and demand response customers. 

The UKs energy system is undergoing exciting, wide-ranging change. To meet the growing need for a clean low carbon supply of electricity is it is vital that we develop ways to match the supply of renewable power and the flexibility of demand. Demand response is a valuable way of ensuring we achieve this and maximise the use of renewable sources of generation. Demand response is where energy users change their electricity consumption patterns in response to a signal or incentive; to match supply with demand when fluctuations occur; and to shift demand.

Demand Side Response (DSR) is a new and rapidly growing business that, as it grows, will require oversight to ensure customer confidence and reliable, high quality levels of service. In response to this need, the Association for Decentralised Energy (ADE) has developed a code of conduct for demand response aggregators, which was published in November 2018. In May of this year, the ADE launched a compliance scheme for the code, called Flex Assure. Six companies have so far enrolled into the scheme and we are now looking for a well organised and enthusiastic individual to administer and help grow the scheme, on a part time basis from our office in Westminster.

The energy industry has become a very dynamic and stimulating environment, which is changing at a rapid rate. For the right person, the role of Flex Assure Scheme Administrator has the potential to develop significantly, not just within the scheme company but also within the wider activities of the ADE. 

About us

The ADE is the UK’s leading advocate for a flexible, low-carbon, user-led energy system. Flex Assure is a company established by the ADE to administer the Demand Side Response Code of Conduct compliance scheme, also called Flex Assure. 

Our office in Westminster is an exciting and dynamic place to work. We engage with decision makers at the forefront of energy policy to shape the future energy market. The ADE has growing membership, with more than 150 organisations representing a wide range of energy market participants from industrial manufacturers to local authorities and smart energy innovators.

Read more about our vision and mission here. 

About the role

The Scheme Administrator plays a key role in the Flex Assure scheme, overseeing communication with existing members, recruitment of potential new members and day-to-day administration of the scene. The Administrator will provide guidance to DSR customers, help process any complaints filed by customers against scheme members, arrange and record scheme committee and complaints panel meetings, and provide progress reports to the board of directors. The role will also include the coordination and management of periodic audits of scheme member activities

The Flex Assure scheme governance is defined in the DSR Code of Conduct and the Bye-Laws.  It will be vital for the Scheme Administrator to become highly conversant with the requirements of the Code of Conduct and the bye-laws to ensure that scheme members fully understand and meet their obligations

About you 

We are looking for an enthusiastic, highly motivated person with excellent administration skills and a passion for helping transform the energy system. You will act as the principle contact point for scheme members, DSR customers and interested parties, as well as coordinating with external consultants and contractors. You will work closely with the relevant ADE Policy team staff and Office Manager to ensure the smooth running of the scheme.  

The ideal candidate will have strong communication and organisational skills. You should enjoy engaging with people and maintaining relationships. You will feel comfortable arranging committee and panel meetings for scheme members and DSR Customers. The ability to learn, understand and apply the Schemes rules and bye-laws will also be critical. You would ideally have a proven ability to manage the administration of committee meetings, compile meeting minutes and manage basic budgets but it is not critical.

The opportunity 

Working in a small team is an excellent opportunity to raise your profile and gain leadership responsibilities in one of the most exciting and growing areas of the energy sector.

We are looking for a flexible person to initially work on a part time basis to help us build customer trust in the sector and also to support our passionate policy team, who are helping to create a more flexible, efficient and low-carbon energy system.

What next?

If working with us sounds like something you would be interested in learning more about, please send an email to  to ask for a full job description and ask any specific questions you might have. To apply, please send a CV (of no more than two pages) and a covering letter (of no more than one page) setting out how your personality and experience makes you the right person for this position. 

The review of applications and initial interviews will be carried out on a rolling basis, so please apply as soon as you are able to. All applications must arrive no later than Friday 26th July 2019, but we may hire someone earlier than this date. 

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