Combined Heat & Power

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Heat Networks

Switch2 wins prestigious energy award for decade of customer service excellence

24 October 2017

Switch2 Energy has won the Association for Decentralised Energy (ADE) Customer Engagement Award of the Decade for its success in focusing community and district heating projects around residents' needs.

Awards Judge Alan Whitehead MP, Shadow Minister for Business, Energy and Industrial Strategy (BEIS), said:

The judges thought that Switch2 had excelled over the years in ensuring that their very good products are understood by customers, and in making the district heating process as smooth as it can be. They make sure that the customer is happy, that the company delivering the service is happy, and that the service is as efficient as possible.  Switch2 have been doing this over a long period of time and are worthy winners.

Kirsty Lambert, Director of Switch2 Energy, said:

We are incredibly proud to win this award, and to be recognised for our contribution to the community and district heating sector, not just over the past decade, but over four decades. We design and develop innovative products based on customer need, and work hard to engage with both residents and clients across the complete lifecycle of community energy projects. The objective of our entire team is to provide a fair, transparent and affordable service.

It's double success for Switch2, which won the ADE Customer Engagement Award in 2016 for its pay-as-you-go smart metering partnership with Sheffield City Council. This project has enabled residents connected to the city's district heating system to take control of their energy usage and budgeting to save an average 38% on their heating bills. Switch2 supported its smart metering roll-out with a major community engagement and education programme – to ensure smooth project delivery.

The Customer Engagement Award of the Decade was sponsored by Heat Trust, which is leading customer protection for the district heating sector. Judges were seeking organisations that excel in engaging customers via openness and transparency, and which go the extra mile to enable heat users to be part of the system and inspire advocacy in decentralised energy. Other finalists were Eon and Clarke Energy.

Earlier this year, Switch2 won the Housing Excellence Supplier of the Year Award for its achievements in tackling fuel poverty and the needs of vulnerable residents connected to heat networks.

Switch2 Energy provides an end-to-end service to the district and community heating sector – supplying 70,000 residents and 180 clients across 500 heat networks. Services include equipment supply, metering, billing and pay-as-you-go, through to maintenance, energy centre management and customer services. Its systems and products that are benchmarked against industry good practice to improve customer service.  

Further information:

ADE Newsletter